Faqs

1. What is TRENDY FOLK?

We are a startup creator of a Mexican fashion marketplace. Where you can directly buy clothes, shoes and accessories made by Mexican designers or artisans.

2. How can I buy?

Buying in Trendy Folk, it’s very easy. Just click on “Store” and browse it by category, to add a product to your shopping cart you just have to click on the image of the cart. Once you have selected the products you want to buy, you can see them all in the cart section, which is at the top. In it you can start with the payment process.

3. What are the payment methods?

We have two secure payment gateways: Paypal.- You can pay with your paypal account or with your credit / debit card PayU México y Latam.- You can pay directly with your credit / debit card and also in cash by selecting the store of your choice. In the case of Mexico, you can make your deposit in stores such as: Oxxo’s, SevenEleven, Farmacias del Ahorro, Farmarcias Benavides, Walmart, banks in Mexico, etc.

4. Do they deliver anywhere?

Yes, we have national (Mexico) and International shipments.

5. What are the shipping costs?

Shipping costs vary depending on geographical areas, weight and measures according to your purchase

6. What are the delivery times?

You can choose between two types of shipping, which are the following: Normal Delivery: With a delivery period of 3 to 7 business days after the confirmation of the purchase order by “the Store”. Express Delivery: With a delivery time of 1 to 2 business days after the confirmation of the purchase order by “the Store”. The preparation of your shipment will be made from the day your purchase was validated. If the products you chose are “on order”, these days will be added to the work of the artisan, artist or designer.

7. How does the payment work at Oxxo, SevenEleven or self-service stores?

To pay through cash deposits through PayU. You only have to choose the option to pay in an Oxxo or Seven, select where it says Print Payment Receipt (it has a barcode) and make your payment within the period indicated. In case it is no longer valid you will have to re-order and you will receive a new order to make the payment. Once we receive the confirmation of the payment (from 24 to 48 hours later), the shipment of your product is made.

8. I want to open my store or sell my products in TRENDY FOLK, how do I do it ?. If you are a fashion designer and would like to know how to sell your products through our marketplace, visit our section on how to sell for more information.

9. What can I sell and what can not? You can sell any article related to fashion such as clothing, footwear, accessories or even decoration items made or designed by Mexicans. We do not accept the sale of items such as piracy or used products. For more information visit our section on how to sell.